My initial enquiry was dealt with by Paul who seemed quite knowledgeable about my vehicle which inspired confidence in that the issue in question would be dealt with properly & efficiently.Paul was,also,transparent with regard the cost.The windscreen washers issue was rectified properly, however,Paul advised me future issue which may arise with the windscreen washers & gave me useful advice & guidance relating to dealing with such issues under warranty.As for the charge for the repairs,was pleasantly surprised,that it was far less than what I expected.Overall, greatly satisfied with the service & would definitely be using their services in future.Highly recommended.